We are based in Philippines!
Yes! We only sell authentic designer bags and fragrances, all our perfumes are 100% genuine. We also provide a money-back authenticity guarantee, as our priority is to build long-term relationships with our customers.
Brand promotional merchandise (GWP). No authenticity documents because these items are not boutique-purchased. Quality checked before packing.
Just to clarify, GWP items are free gifts from the brand, so the quality won’t be the same as boutique items. They’re made for promotional use, not for retail sale. But they are still practical and nice to use.
They indicate the difference in the concentration of perfume essence in a perfume, which then affects how long the perfumes last.
Types of Perfume | Concentration of Perfume Oil (%) | Hours (hr) |
Cologne | 2%-4% | 2-3hrs |
Eau de Toilette (EDT) | 5%-15% | 4-6hrs |
Eau de Parfum (EDP) | 15%-20% | 6-8hrs |
We’re here to help! Feel free to reach out to our Customer Service, we will be able to provide you recommendation according to your preferred scents.
Alternatively, if you would prefer to have a whiff of the perfumes in-person, you may also visit our showroom. Our signature Testing Lab has all testers available, and our staff are there to assist you.
Our website is secure. We strictly only collect information that you have provided us on the order page such as name, email, shipping address and contact number for contact and shipping purposes. For more information, you may visit our Privacy Policy page.
Yes! Anything below 100ml and 3.3floz are permitted to board on plane without check-in.
Perfumes have an average shelf life up to five years. However, as long as you keep your perfumes at a cool room away from direct light, they should last long and will be safe to use.
If you need to change your shipping address, please contact us via WhatsApp +63 975 878 3600 as soon as possible and let us know your order ID. Kindly be informed that the changing of shipping address would only be possible prior to the shipment of your parcel. If your order has already been shipped, kindly understand that we may not be able to make any changes to the shipping address.
Don’t worry, we bubble wrap all orders to prevent any damage. The package is proven to withstand shock.
Yes, we do. You may contact our Customer Service for additional wish card service.
Of course! You may contact our Customer Service and provide the exact date of delivery to our Customer Service.
Yes, we ship to most countries worldwide. If you would like to double check the shipping to your country, you may consult our Customer Service.
You can pay using your debit or credit card right on our website.
If you’re in the Philippines and prefer bank transfer, Maya, Gcash or QR payment, just message our customer service on WhatsApp (+63 975 878 3600) and we’ll help you with the process.
An order confirmation email would be sent to you once your order has been successfully placed. Another email containing your order’s shipment courier and tracking number would be sent once your order has been dispatched for shipping. Should you have any concerns regarding your parcel, feel free to reach out to our Customer Service.
The unboxed products are taken out from a complete set, rest assured, they are brand new and authentic.
Yes! We provide Instant Delivery. We highly recommend that you reach out to Customer Service before placing your order to check the stock availability of your orders. You may contact our Customer Service once you have placed your order so that we can arrange for delivery as soon as possible.
Please note that our online and offline sales run concurrently and our stock levels may not always be perfectly synchronized, causing the occasional situation that out-of-stock products may still be available on the website. Should this problem arise for your order, our Customer Service will reach out to you. Under usual circumstances, you may be informed of the waiting time for the restock of the item. Shall you need your order urgently, you may exchange your initial order to other items of equivalent value. Nonetheless, our Customer Service will assist you accordingly.
Shipping time may vary depending on the products you order. As miniature perfumes often have unstable supply and high demand, there may be occasions where certain items run out of stock. However, we will do our best to expedite the process to fulfill and ship out your parcel at the earliest time.
Once dispatched, delivery usually takes:
2-3 days for local parcels
7-10 days for international order
Please note that certain international shipments may take up to 20–25 days, depending on the destination country’s customs regulations. Since perfumes are classified as dangerous goods for international shipping, some customs authorities enforce stricter controls, which may cause delays if parcels are detained.We appreciate your understanding on this matter. If you have any concerns, please don’t hesitate to reach out to our customer service team via WhatsApp at +63 975 878 3600
Import duties or customs taxes may be charged depending on whether your parcel is selected for inspection. We do our best to prevent any additional fees, but customs may sometimes hold a package and apply taxes. This happens randomly, and most parcels are not affected.
You can easily reach our main customer service team on WhatsApp at +63 975 878 3600.
If you’d rather email us—or if you have business ideas or collaborations in mind—feel free to contact us at sserenevibes@gmail.com
We sell only authentic designer products every item we offer is 100% original.
If you believe you have received a fake or counterfeit product, please contact our Customer Service and provide supporting evidence. For your peace of mind, we offer a money-back guarantee should the item be proven counterfeit. Our commitment is to deliver genuine products and build long-term relationships with our customers.
Most of the actual products are the same as the pictures shown, but there will be a minority of miniature perfumes that are referenced to their full-sized perfume. As not all miniature products have high-resolution images, and in our effort to provide an optimal visual experience on our website, there are certain miniatures referenced to their full-sized bottles to showcase high-resolution images.
Please be advised that customers who make blind purchases and later wish to return items due to incompatibility of fragrance scents will not be accommodated. This policy is in place to ensure fairness to all our customers. For further details, please refer to our Return & Refund Policy.
